Solving Problems

After several months of intermittent DSL high speed internet service from Verizon and at least 3 phone calls to India, a technician came to the house to today to solve our problem. The technician, thankfully, was not from India (nothing against Indians). He discovered that although there was a strong signal coming into the house, somewhere along the way by the time it actually reached the modem the signal was spotty. He decided that what needed to be done was use a phone jack that was conveniently located near the computer and run a new wire to it. And, amazingly, that's all that it took to get the DSL working again. Well, he did have to go back to his central office, (where, it turns out, his boss is Indian) to check it out there and told us that we were "only" 11, 800 feet from the central office and so if we wanted to upgrade to faster DSL service we could certainly do that because we'd get a strong enough signal at the house. On his way out, he gave me his card and an 800 # for Verizon in Canada, not India. I was so grateful I gave him a couple of my homemade oatmeal cookies.